Support
Need help with Eggbo, or have an idea for a new puzzle? Email us at vinh.nguyenthanhdn@gmail.com. Please include your device model, OS version and app version so we can help faster. We usually reply within 2 business days.
Frequently asked questions
How does my child play?
Tap a game on the home screen: Jigsaw (4 to 36 pieces), Build (put a dinosaur or animal together), Match (drag each picture to its shadow) or Postcards (real-photo puzzles). Pieces are dragged with one finger. Finishing a puzzle hatches surprise eggs, stickers, toys and stamps for the sticker book.
How do I open the grown-ups area?
Tap the lock button on the home screen. Four numbers are shown as words (for example "seven, two, nine, four"); type them on the keypad. Inside you can change settings, manage child profiles, see the progress report and manage purchases.
Can I make puzzles easier or harder?
Yes. Choose the number of pieces before each jigsaw, turn the picture guide and piece lines on or off, and switch magnet help and hints in Settings.
How do I add a profile for another child?
Open the grown-ups area, go to Profiles and tap "Add child". Each child keeps their own progress and stickers.
What does "Unlock everything" include? (iOS)
Part of every game mode is open from the start. "Unlock everything" is a one-time purchase that opens all puzzles in the App. It does not renew and works on every device signed in with the same Apple Account, and with Family Sharing.
I bought "Unlock everything" but the puzzles are still locked
Open the grown-ups area and tap "Restore purchases" while connected to the internet. If you use Ask to Buy, the content unlocks as soon as the request is approved. If it is still locked, email us; refunds are handled by Apple at reportaproblem.apple.com.
Does the App need the internet?
No. All puzzles are built in and the App plays offline. The internet is only needed to buy or restore "Unlock everything".
My child's progress is gone
Progress is saved on the device only. Deleting the App, or moving to a new device without restoring a device backup, starts again from the beginning.
Privacy
The App has no ads, no accounts and does not collect personal information. See our Privacy Policy.